The machine attempted to join the domain but failed. The error code was 2700.

Good morning.  I ran into an interesting issue a couple of weeks ago.  I had a customer that was not able to join any of their client systems to a newly created Windows Essentials domain.  When running the domain join wizard they were receiving a generic error.  When digging into the event log we were able to find an error code in the following event.

Event ID: 4097
Source: NetJoin
Type: Error
Description:
The machine <server name> attempted to join the domain <domain name> but failed. The error code was 2700.

So what does error code 2700 mean anyway.  I did some checking and could not find a good answer.  I dug into the clientsetup.log and found the following line that gave me the answer I was looking for.

[3156] 170119.143840.1334: ClientSetup: nativeNetJoinDomain returned ErrCode=2700
[3156] 170119.143840.1334: ClientSetup: Join domain fails on the first time, exception: System.ComponentModel.Win32Exception (0x80004005): This device is joined to Azure AD. To join an Active Directory domain, you must first go to settings and choose to disconnect your device from your work or school

This makes sense as a client cannot be connected to two domains at the same time.

Now that we know what the issue, here is the fix.

  1. Open the settings menu in Windows.  This can be done by clicking start icon and choosing Settings.  Choose the Accounts option.
    1-settings
  2. Pick the Access work or school option.
    2-access-work-or-school
  3. Click on the Azure connection to bring up the option to disconnect.
    3-disconnect
  4. When you click on Disconnect, you will get a prompt.  Click Yes.
    4-disconnect-yes
  5. You will get another prompt.  Choose Disconnect again.
    5-disconnect-are-you-sure
  6. Enter alternate account information and click OK.
    6-enter-alt-contact-information
  7. Finally choose the option to Restart now.
    7-restart

After restarting you should now not have any issues joining the Windows domain.

I hope you found this article informative.  If you have anything to add or want to comment, please do so below.

 

 

 

 

 

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s